If you are struggling to pay your NES bill, help is here. We know that many of our customers are feeling the financial burden. Over the last several months, we’ve taken groundbreaking steps to help our customers pay down their past-due balances. And now, we’re teaming up with some of the area’s most respected non-profits to make millions of dollars in relief available.
The Nashville Response Fund resource page was created to help you connect with local agencies which may be able to help you navigate these challenging times.
Learn More
NeedLink Nashville
NES and TVA have teamed up to offer nearly $17 million in bill-pay assistance. $10 million of that will appear on NES customers’ bills each month as a COVID-19 credit. The remaining funds will be managed and distributed by NeedLink Nashville to help pay down past-due balances.
Learn More
Low-Income Energy Assistance Program (LIHEAP)
The Low-Income Energy Assistance Program (LIHEAP) is a federally funded grant program that provides assistance to low-income households that spend a disproportionate amount of household income for home energy costs.
Metro Action Commission
(Davidson County residents only)
The Metro Action Family and Community Programs also offer funding for rent and mortgage payments for residents financially impacted by COVID as well as rental and utility deposits for residents coming out of homelessness.
Mid-Cumberland Community Action Agency
(All other NES service area counties)
We’ve always cared about our customers. And in times like these we get to prove it. Even if your past due balance seems impossible, don’t give up. We can help. If you’re not sure who to call or what to do, contact us. A real person will help you. Or if you prefer, you can use email. Together, we can get you through this.
Read more News & Updates at
NESpowernews.com
Middle Tennessee has experienced many challenges this year and these challenges make it difficult for some of our customers to pay their bills. Thankfully, in Nashville, we look after our own.
COVID-19 hit Middle Tennessee just as we were recovering from the devastating tornado and derecho that hit our hometown. We knew immediately that so many of our customers were hurting and we decided to do something about it. In an unprecedented move, for 7 months, (from March through September 2020), NES ceased all disconnections for non-payment and paused late and credit card payment fees.
Now that Nashville is beginning to rebound, we’re giving you more time to get caught up on past-due charges. Those customers with a past-due balance had that total put into a 12-month installment plan beginning with their July 2020 bill. You’ll see these charges separated out on your monthly NES bill.
Even with the accommodations we put into place and assistance available, we realize some customers may still have difficulty paying their NES bill and be confused on how to access available help. The last thing we want is for a customer to have their power disconnected. Our Customer Relations Department is a team made up of the most compassionate Nashvillians around. We are here for you and want to keep the power running in your home. Reach out and let us help you navigate your options.
NES Customer Relations – 615-736-6900
Monday – Friday, 6 a.m. to 12 a.m. and Saturday, 7 a.m. to 5 p.m.
The customer lobby at the NES headquarters has remained open during the pandemic. NES representatives will notify you of the safety protocols in place to keep customers and employees safe.
NES Customer Lobby
1214 Church Street
Monday-Friday 8am-6pm
An NES advisor is now available at two Enbright Credit Union locations. All transactions done at NES headquarters can now be fulfilled at our long-term partner, Enbright.
Enbright Credit Union
Donelson
2340 Jackson Downs Blvd.
Hendersonville
270 Indian Lake Blvd.
Payments are also accepted at the customer service counter at many local retail partners, like Kroger and Walmart. Contact NES for a complete list of retailers.
Pay your NES bill without leaving your home with one of the options below. For questions or more thorough instructions, call Customer Relations at (615) 736-6900.
NES E-bill – Receive and pay your bill online using your bank account by logging into My Account at nespower.com. Set up automatic payments with AutoPay. No fees ever.
One-Time Payment – Pay your bill by credit/debit card or bank account. No login required. You will need your NES account number. $2.25 processing fee.
Pay by Phone – Pay your bill by credit/debit card or bank account. You will need your NES account number. $2.25 processing fee.
Pay by Mail – Pay your bill by check or money order. Please include the bill stub with your payment in the envelope provided.
Automatic Transfer (NEAT) – Enable recurring payments so your account is automatically deducted every month. This program is separate from AutoPay with NES E-bill.
Melissa had extensive home damage during the Nashville tornado. After getting repairs to her home, the Covid pandemic hit. Melissa, who gets income from a vacation property rental, was unable to use this income to assist with her bills. NeedLink Nashville was fortunately able to assist Melissa with her electricity in order to give her some relief on her bills.
John is a musician here in Nashville whose apartment complex was destroyed by the tornado in March. John quickly had to find other living accommodations, which was unfortunately higher than the rent at his previous apartment. Then, a short time later the pandemic hit and John found himself unable to do gig work due to all the venues having to close. These things coupled together have put John in a situation of getting behind on his bills. Fortunately, NeedLink Nashville was able to help John with his electric bill.
Benjamin is a married father of three young children. His wife has chronic health conditions that do not allow her to work. As a result, she is in need of continual care. Benjamin has been working from home as much as possible and caring for his wife and children, but his business has slowed and he is getting less hours due to the COVID pandemic. NeedLink Nashville was able to step in and provide some much needed assistance for Benjamin with his electric bill.
Jessica is an older lady who has multiple health conditions, including a stage 4 cancer diagnosis. With Jessica’s multiple medications and a surgery this past year, she has had difficulty being able to pay all her bills. NeedLink Nashville was proud to be able to assist Jessica with her electric bill and ease a little of her burden.
