WITHIN REACH
Freezing temperatures, damage to homes and power outages have created more than just physical repairs; they’ve created financial uncertainty for many in our community.
That’s why, effective immediately, we will suspend all service disconnections and late fees through June. Additionally, unlimited payment arrangements will be available to all customers through December 2026. These changes were implemented to support our customers’ financial recovery following Winter Storm Fern.
You can find swift, individualized assistance by calling customer service at (615) 736-6900, visiting in person at 1214 Church Street, Monday through Friday from 8 a.m. to 6 p.m., or signing in to “My Account” at NESpower.com.
Your feedback and comments are important to us. Please take a moment to fill out the comment form at NESpower.com. This information will be shared with NES to inform our next steps. Please note: this form should not be used for service-related issues. Call (615) 736-6900 to speak with a Customer Service Advisor.
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LIHEAP provides heating and cooling assistance to roughly 6.7 million households. The program is funded by the US Government but administered at a state, regional or local level. To learn more if you or a loved qualifies for assistance, visit the LIHEAP website.
Need Help?
If you have an unmet, storm-related need, visit NashvilleResponds.com to complete the Needs Tracker to be connected with nonprofit partners providing assistance.
If you can’t access the form online, call 2-1-1 to complete the Needs Tracker by phone.Dial 2-1-1 or text your ZIP code to 898-211.Winter Storm Recovery Fund
On January 29th, 2026, the Winter Storm Recovery Fund, a partnership of United Way of Greater Nashville, Community Foundation of Middle Tennessee, and Volunteer Organizations Active in Disaster, was created to help Nashville recover from the winter storm.
Click here for more information about the Winter Storm Recovery Fund
Project Help is a long-standing program offered by NES that allows customers to add a specific dollar amount to their monthly bill payment. All collected funds are used to provide temporary utility bill assistance, managed and distributed by NeedLink Nashville.
Click “Learn More” to visit the website to see if you qualify for Project Help or click Apply Here to apply today.
The Metro Action Commission offers utility bill assistance to Davidson County residents through the Low-Income Energy Assistance Program (LIHEAP) and HOPE program, in addition to their other services.
For customers outside of Davidson County, contact Mid-Cumberland Community Action Agency to apply for utility bill assistance. Mid-Cumberland offers utility bill assistance through the Low-Income Energy Assistance Program (LIHEAP). MCCAA also offers an educational program to help make your home more energy efficient.
The Tennessee Housing Development Agency (THDA) offers utility bill assistance under the rental relief program. The online application can be found on the THDA portal or by calling the THDA Rent Relief call center (844-500-1112) and speaking with a program representative.he
NES believes that one of the best ways to help our customers is by helping them lower their energy costs. That’s why we have partnered with TVA to bring Home Uplift to our community. The Home Uplift program doesn’t just provide savings on utility bills – it creates changes that improve the quality of life for the residents of the home, making it possible for them to stay in their homes safely, longer. Eligible homes will receive up to $10,000 in energy-saving upgrades such as insulation, duct sealing, low-flow shower heads and more.
Review the criteria and complete the application for an evaluation of your home. Single family homes as well as rented homes are eligible to participate in Home Uplift.
Apply Now
We’ve always cared about our customers. And in times when they need us most, we get to prove it. If you are struggling to pay your power bill, don’t give up. We can help. If you’re not sure who to call or what to do, reach out. A real person will help you. Or if you prefer, you can use email. Together, we can get you through this.
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NES issues a cutoff warning when you have an outstanding balance from the previous billing cycle. The improved bill design makes it easy to tell if you are behind. Past due balances are prominently displayed in a gold box under the total amount due. Most of the time, we can help you with a payment extension, so contact us right away. You can use our automated system to set it up quickly and easily.
If you need guidance, our Customer Relations Department is here for you. Made up of the most compassionate Nashvillians around, we want nothing more than to help you keep the power running in your home.
When you call one of our advisors, we will go through all your options that could include a payment extension or temporary bill assistance to address your immediate need. We can also walk you through billing programs like e-bill, Balanced Billing and Autopay that can help in the long run.
NES Customer Relations – 615-736-6900
Monday – Friday, 6 a.m. to 12 a.m. and Saturday, 7 a.m. to 5 p.m.
Benjamin is a married father of three young children. His wife has chronic health conditions that do not allow her to work. As a result, she is in need of continual care. Benjamin has been working from home as much as possible and caring for his wife and children, but his business has slowed and he is getting less hours due to the COVID pandemic. NeedLink Nashville was able to step in and provide some much needed assistance for Benjamin with his electric bill.
Jessica is an older lady who has multiple health conditions, including a stage 4 cancer diagnosis. With Jessica’s multiple medications and a surgery this past year, she has had difficulty being able to pay all her bills. NeedLink Nashville was proud to be able to assist Jessica with her electric bill and ease a little of her burden.
Melissa had extensive home damage during the Nashville tornado. After getting repairs to her home, the Covid pandemic hit. Melissa, who gets income from a vacation property rental, was unable to use this income to assist with her bills. NeedLink Nashville was fortunately able to assist Melissa with her electricity in order to give her some relief on her bills.
NES believes one of the best ways to help our customers is by helping them lower their energy costs. You can schedule a virtual or in-person home energy evaluation to learn what upgrades your home needs to be its most energy-efficient by registering here or call 1-855-237-2673
For questions about bill payments, service disconnections and more, visit our Help/FAQs page on our main website.
